OUR COMPANY

  • 40+ years and going strong
  • Stable and profitable
  • Committed to the communities we serve
  • Strong law enforcement relationships
  • Close and highly functional management team
  • Loyal client base
  • Delivers unique promises to clients
  • Proven, differentiated products
  • Is fun!

OUR TEAM

  • Understands that the client comes first
  • Is family-oriented
  • Promotes from within
  • Loves what they do
  • Enjoys competitive benefits
  • Is enthusiastic and helpful
  • Is provided personal growth and development opportunities
  • Gets training
  • Has achieved national recognition

OUR BENEFITS

At Redwire, we believe that employees hold the keys to our business success and are committed to offering excellent benefits that include the following:

  • Health Insurance
  • Dental Insurance
  • Supplimental Insurance Options
  • 401(k) Retirement Plan
  • Paid Personal Time-Off Plan
  • Employee Alarm System Pricing
  • 8 Observed Holidays Annually

We are always looking for motivated, enthusiastic, talented individuals with excellent communication and people skills to join our team! At Redwire, we believe in doing the right thing. If you would like to be part of a company that values service, integrity, community, family and professionalism, then apply today!

Note: Using our Online Application System, applicants will be directed to submit a Candidate Profile (a valid e-mail address is required) and attach a resume, if desired. Candidates who meet the qualifications will be contacted for the next step.

If you have any questions regarding the application process, please contact Redwire Human Resources at HR@redwire.com.


EQUAL OPPORTUNITY EMPLOYER. DRUG-FREE WORKPLACE.

From the top to the bottom of the organization, the philosophy is to do the right thing and treat others with honesty and integrity. A great place to work.

Redwire Employee

APPLYING FOR A POSITION AT REDWIRE IS SIMPLE.

There are two easy ways to apply for a position at Redwire:

  1. Join Our Team / Apply Online!
  2. Apply In Person At Our Office:

    Redwire Human Resources

    1136 Thomasville Road Tallahassee, FL 32303

    Phone: 850-219-9473 Fax: 850-222-3682

An applicant is a person who has indicated an interest in being considered for hiring, promotion or other employment opportunities expressly by submitting an online application form, or an internal application within the deadline date.
An applicant, external or internal, who voluntarily, formally or informally, withdraws his or her application at any stage of the selection process, is no longer an applicant. Applications will remain on file and active for 90 days. After 90 days, a new application must be submitted.


Job Summary:

The purpose of this position is to service, repair and install CCTV, access, fire and security systems for the customer base, which includes municipal, residential and commercial accounts. In addition, the technician should positively and professionally represent Redwire in the community.

Job Requirements:

The incumbent should have experience in low voltage wiring and excellent customer relations’ skills. Experience with the installation of CCTV, access control, intrusion, and fire systems, including integrated applications, is strongly desired but not required. A high school diploma or GED, strong communication and customer service skills, basic computer experience, and electrical experience are needed. IT and networking experience is helpful. A clean driving record is required. Current BASA/FASA certification is desired but not required.

Job Responsibilities:
  • Repair and install all systems to the customer’s satisfaction.
  • Participate in the after-hours on-call rotation.
  • Maintain monitoring equipment in Central Station.
  • Complete and submit all service call related documents.
  • Keep an orderly vehicle and accurate inventory stock levels.
  • Various projects and other miscellaneous duties as assigned
Reporting Relationships:

This position reports directly to the Service Manager and Field Supervisor when applicable. Management reserves the right to change this job description as deemed necessary.

Apply for this position
Job Summary:

The A/R Specialist’s primary responsibilities include client care and responding to questions regarding customer accounts. This position is also responsible for processing monthly recurring billings. In addition, this position handles document imaging received by various departments. Excellent customer service and listening skills required. The A/R Specialist must possess a take-charge attitude to problem solve, follow-up, and understand the outcomes of tasks performed.

Job Requirements:

Above average client relation skills and a sense of urgency are needed. A professional attitude and demeanor on the phone and in person are necessary. Multitasking, research, critical thinking, and organizational skills will be used in this position. The A/R Specialist must be detail oriented and possess good time management and prioritization skills. This position interacts with many company departments, thereby requiring an attitude that fosters a teamwork approach to problem-solving. The position requires advanced knowledge of Microsoft Office computer applications and applicable operations programs.

Job Responsibilities:
  • Handle incoming calls from clients seeking assistance with accounts receivable. This involves researching details of account history and/or coordinating with other departments.
  • Process monthly recurring billing and statements
  • Document imaging
  • Participate in the rate increase update process
  • Participate in posting of deposits to customer accounts
  • Client contract management
  • Client retention to include cancelations and terminations
  • Various projects and other miscellaneous duties as assigned
Reporting Relationships:

This position reports directly to the Accounting Manager. All non-management personnel are peers. Management reserves the right to change this job description as deemed necessary.

Apply for this position
Job Summary:

To provide optimum service for clients in alarm monitoring, dispatching, and troubleshooting.

Job Requirements:

Minimum high school diploma or GED, excellent customer service and communication skills, ability to multitask, basic computer and Windows skills. This position must be willing to work a flexible schedule – weekends, holidays, evenings.

Job Responsibilities:
  • Responsible for responding to alarms in the prescribed manner.
  • Maintain accurate accounts of events for alarm activation, dispatch, and other general activity.
  • Troubleshoot system problems with clients to restore operation to the clients satisfaction.
  • Dispatch service technicians for after hours repair of systems.
  • Attend operators meetings and any scheduled training events.
  • Work closely with technicians and installers during service calls and new account setups.
  • Run and process client reports on a daily, weekly, and monthly basis.
  • Assist in general clerical work and other miscellaneous duties.
  • Other tasks as required.
Reporting Relationships:

Central Station Manager and Shift Supervisor(s). No positions report to this position. All non-management personnel are peers.

Apply for this position
Job Summary:

The role of the CRR is to achieve bold objectives of client relationship development through proactive client care calls (CCC) as well as occasional client site visitations. The CRR is expected to provide resolutions for product or service problems, assess and report to the Client Relationship Supervisor (CRS) any client interest in new products, upgrades or additional services, and contribute to the overall life, culture, and brand of the company. Solutions will be ascertained by engaging the appropriate people, resources, and ideas from across the company.

Job Requirements:

Product knowledge and the ability to present information to clients is important. A sense of urgency is needed. Experience in situational diffusing is beneficial. Good multitasking, time management, organization and prioritization skills are necessary. Above average documentation, communication and listening skills are needed. This position interacts with many company departments, thereby requiring an attitude that fosters a teamwork approach to problem-solving. Having a positive attitude, dependability, trustworthiness and a stellar work ethic is critical. The position requires the use of Microsoft Office computer applications.

Job Responsibilities:
  • Proactive assessment of client needs through the Sedona Client Care Service Ticket record:
    • Determine current level of satisfaction
    • Update information
    • Review current services
    • Evaluate current and future needs
    • Review company promise
    • Ask for referrals
  • Resolve client complaints identified by the Vital Voice program or disconnection requests:
    • Clarify the client’s complaint or need
    • Determine the cause of the problem
    • Select and execute the best approach while using company resources needed to solve the problem
    • Expedite the correction or adjustment
    • Follow-up to ensure resolution
    • Document the process along the way
  • Build and foster meaningful business relationships:
    • Build trust and instill confidence in the client by demonstrating integrity
    • Restate the company promise
  • Market the company’s products and services:
    • Create brand awareness through printed media and leave behind materials
  • Contribute to sales generation:
    • Recommend potential product upgrades and/or additional services to clients
    • Inform the Regional Sales Manager of client’s interest in new products or services
  • Various projects and other miscellaneous duties as assigned

Reporting Relationships: This position reports directly to the CRS. All non-management personnel are peers. Management reserves the right to make changes to this job description as deemed necessary.

Apply for this position
Job Summary:

This position is designed to install new security and fire systems, and to add new equipment to existing security systems. The incumbent must also prepare paperwork for programming of new and existing security systems. The incumbent should positively represent the company.

Job Requirements:

The incumbent should have experience in low voltage wiring and should possess professional customer relations skills. Experience in installation of CCTV, access control, intrusion, and fire systems are strongly desired but not required. The incumbent must also provide his or her own basic hand tools (screwdriver, hammer, small hand tools, etc.). A clean driving record and some out of town travel are required. A high school diploma or GED, good communication and customer service skills, basic computer experience, and electrical experience are needed. IT & networking experience is helpful. Current BASA/FASA certification is desired but not required.

Job Responsibilities:
  • Certify Security, Fire, Intrusion, and Access Control systems.
  • Wire and mount equipment.
  • Download and test new and old security systems.
  • Maintain inventory record.
  • Submit completion paperwork.
  • Various projects and other miscellaneous duties as assigned.
Reporting Relationships:

Reports to Regional Installation Manager.

Apply for this position
Job Summary:

The responsibilities will be diverse and will include representing the company in the community, nurturing the existing client base, and prospecting for and developing new clients. In order to be successful the incumbent must perform the necessary daily activities including making phone calls, setting up meetings, cold calling in the assigned territory, making presentations, and following-up with clients and prospects. Seeking “Hunters”, not “Farmers".

Job Requirements:

The incumbent should have a degree in Marketing or related field or should have equivalent experience in Outside Sales. The incumbent must have excellent human relation skills and have a propensity to work with and for people. The incumbent must possess a positive attitude and be highly motivated and self directed. The incumbent should be able to drive an automobile, use a phone, type documents, and communicate clearly and effectively to prospective clients, business associates and fellow employees. The incumbent should have a good working knowledge in computers (M/S Word, Excel, Windows, Outlook, PowerPoint, etc.), Fax machines, and copy equipment.

Job Responsibilities:
  • Make site visits to existing customers to assess their needs and requirements.
  • Make cold-calls to businesses within assigned territories to obtain information about gatekeepers and decision-makers for that business.
  • Make calls to establish appointments for presenting information about company products and services.
  • Develop client relationships and make presentations using our presentation tools to communicate to the client the unique products and services available only through our company.
  • Develop specific, tailored proposals based on clients needs and present the proposals to the client using established pricing methods approved by management.
  • Follow-up with the client to close the sale, sign the Client Agreement, Collect the agreed revenues, and schedule the installation of the proposed system.
  • Complete the sale by demonstrating the system to the client and collecting any remaining revenues (if necessary).
  • Maintain contact with existing clients to further develop relationships and to ensure on-going support after the sale.
Reporting Relationships:

This position reports to the President or Regional Sales Manager where applicable. Other Security Consultants, Install Technicians and Service Technicians are peers. No other positions report to the Security Consultant position.

Apply for this position
Job Summary:

The responsibilities will be diverse and will include representing the company in the community, nurturing the existing residential client base, and prospecting for and developing new residential clients. In order to be successful the incumbent must perform the necessary daily activities including making phone calls, setting up meetings, making presentations, and following-up with clients and prospects.

Job Requirements:

The incumbent should have a degree in a business related field or should have equivalent sales experience, have excellent human relation skills, a propensity to work with and for people. Additionally, must possess a positive attitude and be highly motivated and self directed. This position requires the ability to drive an automobile, use a phone, type documents, and communicate clearly and effectively to prospective clients, business associates and fellow employees. A technical aptitude is preferred. The incumbent should have a good working knowledge of common software applications (M/S Word, Excel, Windows, Outlook, PowerPoint, etc.), and standard business equipment.

Job Responsibilities:
  • Participate with sales management in the development of a residential sales process, to ensure a successful launch and ongoing success.
  • Participate in training additional residential consultants in other markets, as needed.
  • Meeting production goals and quotas established by sales management.
  • Make calls to establish appointments for presenting information about products and services.
  • Develop client relationships and make presentations using Redwire presentation tools to communicate to the client the unique products and services available only through Redwire.
  • Develop specific, tailored proposals based on clients’ needs and present the proposals to the client using established pricing methods approved by management.
  • Be technically fluent with the product and service offerings.
  • Provide support and training to the client, to include app and video features that are offered.
  • Exercise company standard processes of closing a sale which includes obtaining the Client Agreement, associated documents, and collecting the fees.
  • Complete the sale by demonstrating the system to the client and collecting any remaining revenues (if necessary), well as securing referrals.
Reporting Relationships:

This position reports to the President or Regional Sales Manager where applicable. No other positions report to this position.

Apply for this position
Job Summary:

This position will work with other Service & Installation Coordinators and will be involved with scheduling Service Call & Installation jobs in a fast-paced environment. Appointment scheduling with clients will require strong coordination and follow-up skills. Dispatch service technicians who service and repair electronic security systems, access control, CCTV, and fire systems. Monitor service issues, respond to inquiries on the telephone, communicate with technicians, and survey incoming and outgoing service tickets to ensure single ticket dispatching and completion of service tickets within a timely manner. Desired characteristics include persistence, ability to be a team player, self-motivation and hard working.

Job Requirements:

Client relation skills and impeccable multi-tasking ability are paramount. Professional communication, prioritization and organizational skills are required. Basic computer experience, including Microsoft Word and Excel, is needed. Security industry experience preferred but not required. This position works closely with field technicians and interacts with all company departments, thereby requiring an attitude that fosters a teamwork approach to problem solving. High school diploma or GED is required.

Job Responsibilities:
  • Operate the Service Response Desk Monday-Friday during specified hours
  • Schedule Installation jobs with clients.
  • Schedule Service Call & Fire System Test/Certification appointments.
  • Manage incoming customer calls.
  • Dispatch and Track Service Technicians. Ensure tracking logs are kept current.
  • Coordinate Service Tickets (SWO) and assist in billing.
  • Ensure all service calls are recorded on a SWO.
  • Ensure that all SWO tickets are accounted for and routed for billing in a timely manner.
  • Manage information that identifies the status of incomplete SWO (i.e. if parts are on order, etc.) that is accessible to management.
  • Various projects and other miscellaneous duties as assigned.
Reporting Relationships:

This position reports directly to the Service Manager. No positions report to this position. All non-management personnel are peers. Management reserves the right to change this job description as deemed necessary.

Apply for this position
Job Summary:

This position is traditionally part-time. It is in support of other members of the HR team, and focuses on the staff recruitment processing. The HRJA is expected to perform duties in such a way as to meet the primary objectives, which include the following:

  • Exemplify the Redwire “Our Shared Values”
  • Provide exemplary customer service
  • Demonstrate an extraordinary work ethic

There are no direct reports for the HRJA position. The HRJA will need great listening and follow-up skills. The HRJA will need good people skills and have the ability to handle sensitive information in a discreet and tactful manner.

Job Requirements:
  • Strong attention to detail
  • Must be comfortable working with highly sensitive & confidential information and matters
  • Excellent organizational skills
  • Keen sense of professionalism, balanced with a good sense of humor
  • Experience with Microsoft applications (outlook, word, excel, etc.)
  • Degree from accredited college or university preferred
Job Responsibilities:
  • Primary role is sourcing for open positions and the process established by management
  • Working with various recruitment sources, including staffing agencies, on-line job boards, and colleges
  • Reviewing resumes to identify viable applicants
  • Reporting associated with recruitment
  • Involvement with the promotion of the Benevolent Service Program opportunities for staff in all locations
  • Various other duties as needed
Reporting Relationships:

This position reports to the HR Generalist. All non-management personnel are peers. Management reserves the right to make changes to this job description as deemed necessary.

Apply for this position


Not sure where you best fit on the Redwire Team? This is the link for you!

EOE Statement

It is the policy of Redwire not to discriminate against any employee or applicant for employment on the basis of their race, color, religion, age, sex, national origin, marital status, disability, veteran status, recently separated veterans, sexual orientation, and all other categories covered by law. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training at all levels of employment. Equal Opportunity Employer.